Privacy Policy
Meridian Timepiece is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our site, engage with our services, or otherwise interact with us.
Who We Are
Meridian Timepiece specializes in the sales of premium and luxury watches, watch repair and servicing, custom watch modifications, sourcing rare and vintage timepieces, appraisal services, and the sale of straps and accessories. Our online platform is designed to showcase and sell luxury watches, provide horological services, and engage with watch enthusiasts.
Our address is: 387 Jalan Bukit Bintang, Ground Floor 3, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 55100, Malaysia.
Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, and payment information when you make a purchase or engage in a service. This information is necessary for order fulfillment, service provision, and communication.
- Transaction Information: Details about purchases you make, including products and services acquired, pricing, and order history.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, referring URLs, and website navigation paths. This helps us improve our site's functionality and user experience.
- Watch-Specific Information: For repair, appraisal, or custom modification services, we may collect information regarding the timepiece itself, such as make, model, serial number, and condition.
- Communications: Records of communications, including emails or messages sent through our platform, when you contact us for support or inquiries.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services, including processing transactions, fulfilling orders for watches and accessories, and delivering watch repair and modification services.
- Communicating with you about your orders, services, inquiries, and providing customer support.
- Personalizing your experience on our online platform and presenting products and services tailored to your interests.
- Improving our online platform, products, and services, including enhancing user experience and site functionality.
- Conducting appraisals and sourcing rare timepieces based on your specific requests.
- Complying with legal obligations, resolving disputes, and enforcing our agreements.
- For marketing purposes, such as sending you updates about new arrivals, promotions, or horological news, where you have provided consent.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, data analysis, marketing assistance, customer service, and IT services. These providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
- Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may share your information for any other purpose disclosed to you with your consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: Request restrictions on how we process your personal information.
- Right to Object to Processing: Object to our processing of your personal information for certain purposes.
- Right to Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Meridian Timepiece
387 Jalan Bukit Bintang, Ground Floor 3,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 55100,
Malaysia.